Expert Customer Service US Customers (M/F/D)

Company Description

LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies employs about 85,000 people in 23 countries and generated consolidated sales of EUR 5 billion in 2024.

The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.

Job Description

• Manages day-to-day customer service for selected customers 
• Coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
• Processes customer orders in ERP system of principle company, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and negotiates potential solution for deviations
• Monitors availability of required finished goods at ADC and initiates emergency measures if required
• Supports the dispatch process and outbound trucks planning at ADC
• Supports the technical change process in ERP system of principle company
• Ensures accuracy of FG inventory in ERP system of principal company, supports cycle counting and stock take process at ADC
• Tracks ADC FG excess stock and takes necessary actions to reduce it
• Monitors KPIs in the area of responsibility
• Monitors customer satisfaction and coordinates actions in case of deviations
• Supports Sales for VCM related recharges to customers (obsolete material, freights, services)
• Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers

Qualifications and Experience

• Degree in Economics/Engineering
• Customer service/planning experience (automotive preferred) 
• English C1
• MS-Office, ERP system knowledge (SAP preferred)
• Self-starter/Organized/Quick Learner/Result oriented 
• Ability to work in a high-pressure environment/prioritize task in multiple work streams/work in International Team