Expert IT Operations – ServiceNow (m/f/d)

Company Description

LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies employs about 85,000 people in 23 countries and generated consolidated sales of EUR 5 billion in 2024.

The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.

Job Description

We are seeking a skilled and proactive ServiceNow Consultant to join our IT Service Management (ITSM) team. The ideal candidate will possess strong hands-on experience in implementing and configuring ServiceNow solutions to align with business objectives. This role requires a consultative approach, the ability to translate business requirements into effective ServiceNow workflows, and a solid understanding of ITIL best practices.

• Collaborate with stakeholders to gather and analyze requirements for ServiceNow implementations and enhancements.
• Configure and customize ServiceNow modules, including but not limited to Incident, Problem, Change, Request, Knowledge, and Asset Management.
• Develop and maintain integrations between ServiceNow and external systems.
• Provide guidance on ServiceNow best practices to optimize system performance and user experience.
• Perform root cause analysis and resolve issues related to ServiceNow platform and configurations.
• Create and maintain technical documentation, including solution designs, process flows, and implementation guides.
• Participate in system upgrades and patching efforts, ensuring minimal disruption to users.
• Performs/optimizes/automates administrative tasks such as user access, performance monitoring, release upgrades, instance security, error identification/ remediation, as needed.

Qualifications and Experience

• 5 years + of IT support and service delivery experience or Bachelor’s degree of Information System Management
• Excellent communication skills in English (Both written and verbal)
• Proven experience as a ServiceNow Consultant or Developer with hands-on configuration and implementation work.
• Strong knowledge of ServiceNow platform capabilities and limitations.
• Experience working with ITSM processes and frameworks (e.g., ITIL).
• Familiarity with scripting in ServiceNow using JavaScript, Glide, and Flow Designer.

Benefits

Preferred/Plus skills:

• Experience with CMDB (Configuration Management Database) management, including data modeling, discovery tools, and relationship mapping.
• Exposure to ServiceNow architecture, including platform design, scalability, and performance optimization.
• Knowledge of ServiceNow modules beyond ITSM, such as ITOM, or ITBM.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a strong plus.

We offer:

• All the benefits of a top employer committed to further development, intercultural exchange and innovation
• Self-determined and flexible working and home office options